![]() Whoever is the common link-whether that’s you or someone else-needs to follow the troubleshooting steps below to fix FaceTime. Add people to your call one by one and try to find out if the same person causes problems each time. ![]() Find out who is causing the Group FaceTime problemsĬonsider the possibility that Group FaceTime is not working because of a problem with someone else’s device. We’ve listed each of the steps you need to follow below, which include checking FaceTime’s availability and testing your iPhone microphone. Troubleshooting when Group FaceTime is not workingĪ lot of problems with Group FaceTime calls not working are easy to fix with some basic troubleshooting steps. There are plenty of alternatives to FaceTime for group video chats. To start a cross-platform video chat, look at third-party apps like WhatsApp, Skype, or Discord. Unfortunately, it’s not possible to use FaceTime with Android or Windows devices. If Group FaceTime isn’t working for certain people, make sure they’re signed in to FaceTime on an iPhone, iPad, iPod touch, or Mac. But each of those people needs to use an Apple device to be able to use FaceTime. Why can’t I start a Group FaceTime call with all of my contacts?įaceTime allows you to chat with up to 32 people at any one time, including yourself. Start an instant Group FaceTime call from the Messages app. Each name should appear blue when it’s possible to call that person using FaceTime. You still need to add everyone individually if you don’t have a pre-existing Messages chat. To do so, tap the FaceTime button in the Details section at the top of your Messages conversation. If you already have a group chat in Messages, you can use that to start a Group FaceTime call with everyone. Is there a quicker way to start a Group FaceTime call with lots of people? You can still see other people, but they won’t be able to see you. When you tap this button it disables your camera, making you an audio-only participant. Instead, you need to tap the camera icon in FaceTime on your device after joining the call. However, you don’t get the same choice when joining a FaceTime call that’s already in progress. When starting a brand new Group FaceTime call, you can choose to use video or audio-only. How can I join a Group FaceTime call using audio-only without video? Tap the camera icon to disable the camera or the microphone icon to mute yourself. To fix it, that person needs to tap the camera icon in FaceTime on their device to turn the video stream on. It doesn’t mean Group FaceTime isn’t working, only that they turned their video off. When this happens, you usually see their initials or their profile picture rather than a live video stream. If one of your contacts doesn’t want to use their camera, they might have be using audio-only, with their camera turned off. Why isn’t the camera working for people in my Group FaceTime call?įaceTime allows video and audio calls. Check Apple’s system status online to find out. There’s a chance the poor network connection is down to a problem with Apple’s systems. You might also need to restart your router or contact your Internet service provider. If you’re already using Wi-Fi, stop other people from downloading or streaming music and videos on the same network. It’s a good idea to connect to broadband over Wi-Fi or to make sure you have a strong cell signal. This icon appears when your Internet connection is too slow to maintain the Group FaceTime call. Why is there a triangle with an exclamation mark in Group FaceTime calls? An exclamation mark usually indicates connection issues. If you can’t find your question, take a look at the troubleshooting steps beneath this FAQ. We’ve pulled together some frequently questions below to give you quick answers to your problems. Lots of people ask the same questions when Group FaceTime isn’t working. Test your speaker, microphone, and cameraĬommon problems with Group FaceTime calls Use an Apple device compatible with Group FaceTime Update your device to the latest software Find out who is causing the Group FaceTime problems Troubleshooting when Group FaceTime is not working.Why can’t I start a Group FaceTime call with all of my contacts?.Is there a quicker way to start a Group FaceTime call with lots of people?.How can I join a Group FaceTime call using audio-only without video?.Why isn’t the camera working for people in my Group FaceTime call?.Why is there a triangle with an exclamation mark in Group FaceTime calls?.Common problems with Group FaceTime calls.
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